Shopping sounds like an easy job for agents until the agent has to make a real decision. Preferences are messy, prices change, reviews are noisy, policies differ, and the best choice is often not the item with the cleanest product page.
That is why research showing weakness in shopping agents matters. It exposes the gap between browsing the web and acting on behalf of a person. A useful consumer agent needs taste, memory, restraint, price awareness, policy understanding, and a way to ask for clarification before spending money.
The next step is not simply better product search. It is trust design. Users need spending limits, explanation, comparisons, return-policy awareness, and approval moments. Until agents can handle ordinary tradeoffs well, letting them buy on your behalf will remain more demo than daily habit.
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