AgentsAug 26, 2026watch
AI workflow orchestration is becoming the hidden enterprise agent problem
Enterprises are adding agents faster than they are redesigning the systems those agents have to use. In customer experience, that creates a coordination problem: voice, chat, ticketing, identity, escalation, and analytics all have to work together for the agent to feel useful.
Why it matters: Pagish will watch whether agent vendors solve the workflow layer or simply add more conversational surfaces. The winners will make support systems calmer and more accountable, not just more automated.